Here are some answers to questions you may have about Lucky Hearts, our Australian Shepherd breed and our shop. If you have any further questions, please do not hesitate to contact us. We are always happy to be there for you!
How can I order products in your online shop?
As a rule, you can order products simply by adding them to your shopping cart and then completing the ordering process. Make sure you provide all required information such as shipping address and payment details
Which payment methods do you accept?
Accepted payment methods are credit cards, PayPal, bank transfers (payment in advance), Klarna, ApplePay, GooglePay
How long does delivery take?
Estimated delivery times are usually stated on the website. Express shipping options may also be available at an additional cost
Do you offer international shipping?
We currently ship within the entire EU.
What if the product I received is defective or damaged?
In the event of a defective or damaged product, you should contact us immediately. We will then look for a solution together, be it a refund, an exchange or a repair.
Can I return products if I don't like them?
We offer a return option within 14 days, provided that the product is unused and in perfect condition with its original packaging.